1. Shipping Information
We are proud to serve customers across Europe and worldwide.
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Processing Time: Orders are typically processed and shipped within 1 to 2 business days from our fulfillment center.
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Delivery Times (Europe & International):
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Standard shipping to major European destinations usually takes 5 to 12 business days.
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Remote areas or international orders outside Europe may take slightly longer depending on local postal services.
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Shipping Costs: All applicable shipping rates are automatically calculated and displayed at checkout before you complete your payment.
2. Order Tracking
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Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link.
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You can click the link at any time to monitor your package's journey straight to your doorstep.
3. Returns & Refunds
Your satisfaction is our top priority. If there is an issue with your order, we are here to help:
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Damaged or Incorrect Items: If you receive a damaged package or the wrong product, please contact us within 14 days of delivery with photos of the items. We will gladly arrange a replacement or a full refund.
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Unopened Products: Due to the consumable nature of herbal tea products, we can only accept returns for unopened, unused, and sealed items in their original packaging within 14 days of receiving your order.
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Refund Processing: Once your returned item is received and inspected, your refund will be processed and automatically applied to your original method of payment within a few business days.
Need Help?
If you have any questions regarding your shipment, tracking, or a recent order, feel free to reach out to our customer support team through our Contact page. We are always happy to assist you!